نتایج جستجو برای: based measure . Service quality . Perceived service quality index . SERVQUAL model

تعداد نتایج: 5495833  

Madjid Tavana Saber Saati Seyedvahid Najafi

Service quality is often conceptualized as the comparison between service expectations and the actual performance perceptions. It enhances customer satisfaction, decreases customer defection, and promotes customer loyalty. Substantial literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived service quality index (PSQI) as a sing...

Journal: :razavi international journal of medicine 0
arezoo zarebi university of bojnord, bojnord, ir iran hadi abbassi department of educational sciences, counseling and guidance, university of bojnord, bojnord, ir iran; department of educational sciences, counseling and guidance, university of bojnord, bojnord, ir iran. tel/fax: +98-5832284631 ahmad heydarnia department of educational sciences, counseling and guidance, university of bojnord, bojnord, ir iran

conclusions by studying the gap between perceptions and expectations of students from counseling services, we can provide the base for developing appropriate programs for the improvement of counseling services. results the result of this study showed that there were some differences between students’ perceptions and their expectations of counseling services quality (z = -12.91; p < 0.0001). the...

پایان نامه :وزارت علوم، تحقیقات و فناوری - دانشگاه پیام نور - دانشگاه پیام نور استان تهران - دانشکده زبانهای خارجی 1392

to teach english adequately, qualified teachers are needed. unfortunately, there are still teachers who are teaching english without an academic degree in tefl. it is necessary for teachers to have a major in english to have subject knowledge, but it is not sufficient. teachers need to have an understanding of the social, cultural, moral, ethical, and pedagogical issues of education and practic...

1997
William J. Kettinger Choong C. Lee

Considerable debate in marketing has challenged the conceptual and psychometric properties of the SERVQUAL measure of service quality and drawn into question the instrument’s practical value. One of the most noticeable outcomes of this debate has been the development and testing of an improved SERVQUAL instrument by Parasuraman, Zeithaml, and Berry (1994b). This new scale, SERVQUAL+, demonstrat...

2013
Anantha Raj A. Arokiasamy

Using the SERVQUAL model, this study attempts to examine the impact of service quality dimensions on customer satisfaction. A total of 225 current users of a GSM provider participated in this study. Gap Analysis was used to determine the perceived and expected satisfaction level on each of the service quality dimensions and regression analysis was conducted to test the relationship between the ...

زارع احمدآبادی, حبیب, میرغفوری, حبیب اله,

Introduction: Many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. Methods: This paper analyzes medical service quality in one case The internal section of Shaheed Rahnemoon Hospital Based on the basis of gap analysis model and Servqual technique. A questionnaire was designed and applied to...

Journal: :مجله دانشگاه علوم پزشکی شهید صدوقی یزد 0
حبیب اله میرغفوری h mirghafoori . [email protected] حبیب زارع احمدآبادی h zare ahmadabadi

introduction: many organizations, especially service oriented ones, relative to their goals and mission, have a special view towards quality phenomena and its management. methods: this paper analyzes medical service quality in one case the internal section of shaheed rahnemoon hospital based on the basis of gap analysis model and servqual technique. a questionnaire was designed and applied to m...

ژورنال: مجله پژوهش سلامت 2017

Introduction: One of the factors that increases competitive ability is to improve the quality of presented service in organizations such as hospitals. Providing superior services through maintaining high quality is a prerequisite for the success of service organizations. The SERVQUAL model is one of the most commonly used tools for measuring service quality satisfaction. So the aim of this stud...

ژورنال: پیاورد سلامت 2018
دشتی نژاد, زهرا, فرجی خیاوی, فرزاد, قلی پور, محمد, میر, ایمان,

Background and Aim: Assessing service quality is one of the basic requirements to develop outpatient service. There is no valid and reliable tool to measure quality of outpatient service, therefore this study was performed to determine dimensions and items for assessing service quality of outpatient in Iran. Materials and Methods: To determine dimensions and items of the outpatient service qua...

2011
Shirish C. Srivastava Thompson S. H. Teo Rohit Nishant

With electronic government (e-government) gaining prominence across the globe as a means for effective service delivery to the citizens, there is an increasing interest in examining its service quality dimensions. Yet, there is limited empirical research on the impact of the SERVQUAL gap (the gap between perceived service quality and expected service quality) on user satisfaction with e-governm...

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